If you need a replacement certificate for either an online or face to face course, we will need to charge you a small admin fee, to cover time spent in searching archives and creating copy documents.
When we receive your payment, we will contact you to confirm the details of the certificate you require.
Please note: We aim to provide your replacement certificate as a .pdf file via email within 10 working days of your purchase.
How we use your data
ECG collects your personal information when you place an order for products and services, use our website, attend/complete our courses or contact us. We will use this information to provide the services requested and maintain training records.
For more information explaining how we use your data, please see our Privacy Notice.