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Executive Team

CEO, Founder

Jane Lambert

Founder of ECG, responsible for the strategic leadership of the company.

I established ECG in 2002 after leaving my post at Milton Keynes Hospital as the Senior Resuscitation Officer. I enjoyed setting this service up within the hospital and developing an improved resuscitation service. ECG then enabled me to further improve resuscitation standards across Primary as well as Secondary Care. My vision was to create mandatory training which was both enjoyable and beneficial to the course attendees year after year, so it didn’t feel such a chore to attend! My future vision is to further improve the accessibility and quality of healthcare training.

“I am passionate about health and wellbeing and I’m also a qualified acupuncturist.”

Executive Assistant

Natalie Abrams

I have worked for ECG for almost 4 years after leaving my previous career in cosmetics Retail Management and I have truly enjoyed every minute.

I have worked for ECG for almost 4 years after leaving my previous career in cosmetics Retail Management and I have truly enjoyed every minute. There is never a dull day here and I have learnt so much. I support Jane & Sophie day to day across the business divisions, no task is too big or too small and I love the variety this brings. In my spare time you will find me being mum to my 2 daughters and fur baby Dobby the Cat. I am a Harry Potter Superfan and I enjoy Quiz’s and Trashy TV
COO

Sophie McCracken

Responsible for developing and delivering the business strategy

I am responsible for developing and delivering the business strategy alongside Jane Lambert and providing operational and clinical leadership to the team.

Patient care has always been my passion and I ensure we deliver the highest level of clinical training to the healthcare professionals we work with. I have over 15 years’ experience of pre-hospital emergency care and worked in various roles as a Paramedic including Mentor, Clinical Team Leader and Manager of the Out of Hours GP Service and Community Responder Scheme.

“When I am not working, I am a busy Mum of 3 (soon to be 4!) children and love to do a spot of baking!”

Senior Leadership Team

Director of services

Clara Travers

I have worked at ECG for nearly five years and loved every minute of it...

Hi I'm Clara, Director of Services here at ECG Healthcare. I have worked at ECG for nearly five years and loved every minute of it! My career started in the cosmetic industry which taught me a lot about people, day to day operations and business management. Over the years I have worked with incredible leaders and learnt that I love to develop new services, learning from challenges and seeing teamwork come to life!
I will be heading on maternity leave soon to have my first baby, although I will have major fomo, I am looking forward to my next chapter and will enjoy all the things that will come with being a boy mum!
Director of Nursing & Clinical Standards

Helen Hodges

Head of Operations

Lorna Pratt

In my role as Head of Operations I oversee and ensure the implementation, smooth running and management of all internal projects.

In 2021 I joined ECG Healthcare to develop my career in operational management. In my role as Head of Operations I oversee and ensure the implementation, smooth running and management of all internal projects. Having the opportunity to work with such a forward thinking, inspiration senior leadership team ensures that every day is different. I am passionate about building exceptional client and customer relationships ensuring that as a company we always exceed expectation across all areas of the business.
Creating a positive work environment and prioritising well-being is crucial to my role, as it allows our team to flourish and progress in their roles. Becoming a Mental Health First Aider last year has been instrumental to this.
Outside of work I really enjoy cooking, traveling, yoga, baking, photography and anything that allows me to use my creative side as an artist at heart. I absolutely love a night in at home, cosy in front of the fire with my Cavalier King Charles and a glass of red wine.
Director of Pharmacy Services

Carolynne Allan

I joined ECG in 2022 after many years working as a Community Pharmacist...

I joined ECG in 2022 after many years working as a Community Pharmacist. My career has been varied, and has included time as Chair of the Local Pharmaceutical Committee, and Superintendent of a local group of pharmacies. I love interaction with patients and like to deliver services to a high standard.
My time at ECG has been rewarding and I work across all the departments to ensure anything ‘pharmacy related’ is done to a high standard. We now have an onsite GPhC registered pharmacy, and can dispense private prescriptions, particularly for our Mental Health team who provide assessments and treatments for patients with ADHD and Autism.
Director of Finance

Donna Gilbert

My journey at ECG Healthcare started just over 3 years ago...

My journey at ECG Healthcare started just over 3 years ago. I have over 20 years of experience in finance and accounting, having qualified as a Chartered Certified Accountant in 2005 and working in a variety of finance roles since then.
As Director of Finance, I am responsible for overseeing the Finance Department, managing the accounting and financial reporting, and providing strategic financial leadership. I am passionate about finance, and being a part of delivering excellent, high-quality services to our customers.
At ECG, passion, innovation, and collaboration are at the forefront of what we do, we bounce off each other’s energy which results in an amazing company to work for.
When not working I enjoy running and spending time with my husband and four children.

Operations Team

Operations Manager

Clair Arathoon

For the past four years, I have had the privilege of being a part of this remarkable organization

Hello! I'm Clair, and I am the Senior Accounts Manager at ECG Healthcare. For the past four years, I have had the privilege of being a part of this remarkable organization, and I can genuinely say that I look forward to coming to work every day.

My journey to ECG Healthcare has been a unique and fulfilling one. Before joining this incredible team, I had a background in Dental Nursing, where I specialized as a Lead Implant Nurse and Treatment Coordinator. This role not only honed my skills in patient care but also laid the foundation for my subsequent career at ECG.

My ECG journey began as a Training Coordinator, and over time, I have had the opportunity to progress to the position of Senior Accounts Manager. This professional growth has allowed me to continually learn and contribute to the success of our organization.

Outside of the office, I find great joy in spending quality time with my family and friends. I am an avid dog lover and enjoy taking long walks with my pups. Reading is another passion of mine; I love reading between the realms of non-fiction and fantasy. Additionally, I enjoy growing my own vegetables, and pottering around in my garden.

Development & Operations Manager

Lois Dennison

I started my journey with ECG in February 2023 after 7 years in the cosmetic industry...

Hello, I am the Development and Operations manager at ECG. I started my journey with ECG in February 2023 after 7 years in the cosmetic industry, I love everything makeup and getting creative. The jump was scary, but I will never look back! An amazing company and supportive team that make me laugh daily. I love how fast paced ECG is and how innovative we are.
In my spare time I am a mum to two beautiful babies. My boy is 2 and my baby girl is 1, I have a puppy golden retriever too and enjoy family walks and Sunday lunches (Sunday is my favorite day of the week). I am getting married next year which is exciting too.
Clinical Quality Manager

Chris Geraghty

Everything I’ve done has led to my job here at ECG...

Everything I’ve done has led to my job here at ECG. I started my career by gaining a degree in Biomedical Science. From this I worked various scientific and social/health care roles until I joined the ambulance service and achieved a diploma in Paramedic Science and earned my registration.
After `cutting my teeth`, over several years, in the ambulance I moved on to work in Cardiac Care, Childhood Immunisation and eventually hospital-based training. I then joined ECG Training and since then I haven’t looked back.
When I’m not causing trouble at work and coming up with zany ideas, I spend my time at home with my family. I enjoy playing computer games, playing a variety of instruments, painting models, and being a semi competent games master for a dungeons and dragons group. I love telling a story!
If asked to describe myself, I would say I’m a chatty chameleon. I love a natter and fit in most places!
Senior Account Manager - Business Intelligence

Ben Moden

Since originally joining ECG as a training co-ordinator, I have been extremely lucky to work with such a fantastic team with a real family feel who I continue to learn from each day...

Hi, I'm Ben. an Account Manager Research & Business Intelligence here at ECG Healthcare. I joined ECG in September 2021 and have never looked back since! My background prior to ECG was in luxury retail where I was able to directly work with some of the world's most prestigious brands. Since originally joining ECG as a training co-ordinator, I have been extremely lucky to work with such a fantastic team with a real family feel who I continue to learn from each day. Teamwork is a true core value here at ECG.
I look forward to work every single day with the new challenges that arise, pushing boundaries and seeking continual development.
A part of my role is managing our Open Course model, which I thoroughly enjoy. Being able to develop a model to further increase the satisfaction of our valued customers fills me with a strong sense of joy. We at ECG are always seeking to exceed expectations.
Outside of ECG I am a season ticket holder for Sunderland AFC. I also enjoy attending a range of gigs, travelling the world and completing long hikes whatever the weather. Being able to experience the latter with friends/family always make the occasion special.
Account Manager

Sophie Mayock

I joined ECG in May 2023 originally supporting a variety of roles but now my key role is account manager and overseeing logistics.

I joined ECG in May 2023 originally supporting a variety of roles but now my key role is account manager and overseeing logistics. I have a background in care and ECG even provided my manual handling training when I worked in Milton Keynes Hospital. Joining the company simply seemed like a no brainer!
In my free time I love spending time with my family and friends- I even work alongside one of my sisters here at ECG. I am passionate about health and fitness and enjoy going for a run or to the gym when I get the time to.
Account Manager

Charlotte Askew-Lloyd

I’ve been with ECG since April 2023 and I’m the youngest employee in the company!

I’m Charlotte, I’ve been with ECG since April 2023 and I’m the youngest employee in the company! I am a junior account manager within the operations team and spend my days organizing training sessions from the initial query all the way to the end audit. I love my role because of how person centered it is and I derive satisfaction from helping people. Outside of work I love music, long nature walks and being a foodie.
Junior Account Manager

Alessia Carrozza

I'm Alessia and I joined ECG in February 2024, I am a junior account manager and work within the operations team.

I'm Alessia and I joined ECG in February 2024, I am a junior account manager and work within the operations team. I couldn't have started my career in a better place than ECG, I am developing new skills everyday and learning so much from the amazing team I'm lucky enough to work with! Outside of work I love having family days, travelling as much as I can, and having a cozy night in with a takeaway in front of the TV.
Financial Administrator

Mandy Cove

The last couple of years I’ve gone from an Accounts Coordinator to now being the Financial Administrator...

Hi, I’m Mandy and I’ve been with ECG for just under 3 years, after a year of maternity leave and the first part of the pandemic, I took the break to relish in a career change and joined ECG in December 2020 and haven’t looked back since. I started as a Training Coordinator, which was good fun and gave me a great understanding of what the company is famous for, and after a short period, I was introduced to the world of finance.

The last couple of years I’ve gone from an Accounts Coordinator to now being the Financial Administrator, which is a fantastic role for me, as I love being able to see the process of something come to life. Working for ECG has been life changing for me and I’m so thankful for all the opportunities this fantastic company has to offer, I’m looking forward to the future, in this place, no week is the same and there’s always something special around the corner.

Outside of work, I have a 4-and-a-half-year daughter who keeps me busy and in trouble (most of the time). Some may say I’m addicted to country music; I would say I have a passion for it, and you can find me listening to it most days (if my office colleagues will let me). I’ve just started paint-by-numbers, I have no artistic skills, but you don’t need them if it’s already drawn for you....

Mental Health Outreach Services Manager

Samantha King

My career started as a HR & Resourcing Coordinator and soon progressed...

My decision to join ECG in September 2022 was a wise one, great company and people - what more could you want? My career started as a HR & Resourcing Coordinator, soon progressed to my current role of Internal Operations Manager …... wonder what will be next!
I love getting up close and personal with nature.... but not wasps! At home I am surrounded by a mini zoo! I have 4 cats and 2 dogs, the dogs are really outnumbered but their own! Those who know me well know that I have an incredibly dry sense of humour. Some people can't tell when I'm being serious until I flash them a Cheshire Cat Grin.
Clinical Learning & Development Manager

Simon Marshall

I have 19 years’ experience in the NHS Ambulance Service, most recently working for London Ambulance Service as a Clinical Tutor and Emergency Medical Technician.

I’m Simon, the newest member of the team here at ECG! I’m delighted to be here in my role as Clinical Learning & Development Manager working alongside Chris and Rebecca.

I have 19 years’ experience in the NHS Ambulance Service, most recently working for London Ambulance Service as a Clinical Tutor and Emergency Medical Technician.

Outside of work I like to cook, play the guitar and listen to music. I’m also a Dad and have 2 daughters who keep me extremely well occupied at the weekends!

Senior Account Manager

Rebecca Mayock

My Career has underpinned a deep-seated passion for healthcare...

In January 2022 I embarked on a new journey at ECG as Account manager and Logistic Lead looking for a change of pace. Prior to ECG, I was a unit manager in a residential care home. I have six year's experience within the health and social care industry. My Career has underpinned a deep-seated passion for healthcare, with a particular focus on delivering person-centred care. Even though I am no longer patient facing, my new role allows me to continue to follow my passion as learning and development manager where I support our clinicians to ensure our training content remain current and align with ECG’s mission of “Leading Development and innovation of excellence in health care delivery” I enjoy my role at ECG so much, I encouraged my sister to take up a job opportunity here. 
 Outside of work I am Mum to my lovely little boy who turned 1 in August 2023. Dog owner of My 14-year-old Longhaired Chihuahua Gizmo and my 6-Year-old Lurcher Bessie who are both rescue dogs. In my Spare time, I enjoy cooking as much as I love eating and spending time with my friends and family.
Account Manager

Jack Johnson

ECG has allowed me to find my strengths and has helped me explore what I enjoy doing while at work...

Hi, my name is Jack. I started at ECG in March 2023 as a Junior Account Manager, it was a big step from my previous roles /school and my first real experience of working in a professional environment; but I do not think I could have started anywhere better. I feel that ECG has allowed me to find my strengths and has helped me explore what I enjoy doing while at work. I love having the opportunity to communicate with so many amazing and smart people on a day-to-day basis.
Outside of work I enjoy going to the gym, cooking, and seeing my friends. On most weekends I go and stay with my girlfriend at her Uni, we love going out to eat and shopping in town – or just staying in because we have spent all our money earlier in the month. I also love seeing live music when I can; I don’t really have a favourite genre, but I know I do not like country music.
Account Manager

Joshua White

...I have loved working here every minute since and feel as though I am constantly developing my skills every day and learning so much from the great team I have around me.

Hi, I am Josh, a Junior Account Manager here at ECG Healthcare. I joined in April 2023 after finishing my A-Levels the year before and not knowing where I wanted to start my professional career. It's safe to say I have loved working here every minute since and feel as though I am constantly developing my skills every day and learning so much from the great team I have around me.
Outside of work I enjoy spending time with friends and family, watching Football and Formula 1 as well as all things media related. When I am not consuming copious amounts of TV and seeing friends, I am caring for the 23 animals I inherited by moving in with my girlfriend which consists of 9 Guinea Pigs, 6 Rabbits, 2 Tortoises, 2 Dogs and 4 Cats, which as you can imagine can get very hectic, but deep down I love it really.
Operations Assistant

Jess Bazzone

I started with ECG Healthcare in May 2024 as Operations Assistant, this role includes overseeing and managing all aspects of recruitment and providing assistance across all business areas when needed

I started with ECG Healthcare in May 2024 as Operations Assistant, this role includes overseeing and managing all aspects of recruitment and providing assistance across all business areas when needed, the company and people are one of a kind, I'm so thankful to have been given the opportunity to work here.
Outside of work, I spend a lot of time gaming with my husband and friends, seeing family and either cuddling or arguing with my cat.

Trainers

Healthcare Trainer

Abid Beg

Healthcare Trainer

Ellen Baginski