Meet the Team

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Executive Team

CEO, Founder

Jane Lambert

Founder of ECG, responsible for the strategic leadership of the company.

I established ECG in 2002 after leaving my post at Milton Keynes Hospital as the Senior Resuscitation Officer. I enjoyed setting this service up within the hospital and developing an improved resuscitation service. ECG then enabled me to further improve resuscitation standards across Primary as well as Secondary Care. My vision was to create mandatory training which was both enjoyable and beneficial to the course attendees year after year, so it didn’t feel such a chore to attend! My future vision is to further improve the accessibility and quality of healthcare training.

“I am passionate about health and wellbeing and I’m also a qualified acupuncturist.”

Executive Assistant

Natalie Abrams

I have worked for ECG for almost 4 years after leaving my previous career in cosmetics Retail Management and I have truly enjoyed every minute.

I have worked for ECG for almost 4 years after leaving my previous career in cosmetics Retail Management and I have truly enjoyed every minute. There is never a dull day here and I have learnt so much. I support Jane & Sophie day to day across the business divisions, no task is too big or too small and I love the variety this brings. In my spare time you will find me being mum to my 2 daughters and fur baby Dobby the Cat. I am a Harry Potter Superfan and I enjoy Quiz’s and Trashy TV

COO

Sophie McCracken

Responsible for developing and delivering the business strategy

I am responsible for developing and delivering the business strategy alongside Jane Lambert and providing operational and clinical leadership to the team.

Patient care has always been my passion and I ensure we deliver the highest level of clinical training to the healthcare professionals we work with. I have over 15 years’ experience of pre-hospital emergency care and worked in various roles as a Paramedic including Mentor, Clinical Team Leader and Manager of the Out of Hours GP Service and Community Responder Scheme.

“When I am not working, I am a busy Mum of 3 (soon to be 4!) children and love to do a spot of baking!”

Senior Leadership Team

Director of services

Clara Travers

I have been with the company for coming up to - 6 years! I have enjoyed every moment.

Hi, I am Clara, Director of Services here at ECG/Makewell!

I have been with the company for coming up to - 6 years! I have enjoyed every moment.
I am an avid shark enthusiast! I also enjoy crafting with my circuit machine.

I love watching diverse content on YouTube, particularly Mr Carrington, I find his vlogs relaxing. I cherish moments spent with loved ones too.

Director of Nursing & Clinical Standards

Helen Hodges

Director of Operations

Lorna Martin

In my role as Head of Operations I oversee and ensure the implementation, smooth running and management of all internal projects.

In 2021 I joined ECG Healthcare to develop my career in operational management. In my role as Head of Operations I oversee and ensure the implementation, smooth running and management of all internal projects. Having the opportunity to work with such a forward thinking, inspiration senior leadership team ensures that every day is different. I am passionate about building exceptional client and customer relationships ensuring that as a company we always exceed expectation across all areas of the business.
Creating a positive work environment and prioritising well-being is crucial to my role, as it allows our team to flourish and progress in their roles. Becoming a Mental Health First Aider last year has been instrumental to this.
Outside of work I really enjoy cooking, traveling, yoga, baking, photography and anything that allows me to use my creative side as an artist at heart. I absolutely love a night in at home, cosy in front of the fire with my Cavalier King Charles and a glass of red wine.

Director of Pharmacy Services

Carolynne Allan

I joined ECG in 2022 after many years working as a Community Pharmacist...

I joined ECG in 2022 after many years working as a Community Pharmacist. My career has been varied, and has included time as Chair of the Local Pharmaceutical Committee, and Superintendent of a local group of pharmacies. I love interaction with patients and like to deliver services to a high standard.
My time at ECG has been rewarding and I work across all the departments to ensure anything ‘pharmacy related’ is done to a high standard. We now have an onsite GPhC registered pharmacy, and can dispense private prescriptions, particularly for our Mental Health team who provide assessments and treatments for patients with ADHD and Autism.

Director of Finance

Donna Gilbert

My journey at ECG Healthcare started just over 3 years ago...

My journey at ECG Healthcare started just over 3 years ago. I have over 20 years of experience in finance and accounting, having qualified as a Chartered Certified Accountant in 2005 and working in a variety of finance roles since then.
As Director of Finance, I am responsible for overseeing the Finance Department, managing the accounting and financial reporting, and providing strategic financial leadership. I am passionate about finance, and being a part of delivering excellent, high-quality services to our customers.
At ECG, passion, innovation, and collaboration are at the forefront of what we do, we bounce off each other’s energy which results in an amazing company to work for.
When not working I enjoy running and spending time with my husband and four children.

Operations Team

Client Services Manager

Clair Arathoon

I love embracing life’s simple joys and the beauty of the world around me.

I’m a family-oriented person who cherishes spending time with my little grandbabies and making memories with them. I also have two adorable furballs, Oscar and Ruby, who love joining me on long walks around the many lakes and woods. Exploring new places and traveling are passions of mine, and I look forward to experiencing even more adventures. Whether it's being outdoors or discovering new destinations, I love embracing life’s simple joys and the beauty of the world around me.

Clinical Learning & Development Manager

Simon Marshall

I have 19 years’ experience in the NHS Ambulance Service, most recently working for London Ambulance Service as a Clinical Tutor and Emergency Medical Technician.

I’m Simon, the newest member of the team here at ECG! I’m delighted to be here in my role as Clinical Learning & Development Manager working alongside Chris and Rebecca.

I have 19 years’ experience in the NHS Ambulance Service, most recently working for London Ambulance Service as a Clinical Tutor and Emergency Medical Technician.

Outside of work I like to cook, play the guitar and listen to music. I’m also a Dad and have 2 daughters who keep me extremely well occupied at the weekends!

Training Quality and Compliance Manager

Rebecca Mayock

Hi, I’m Rebecca! I’ve been with ECG for 3 years now, and I love it so much I convinced my sister to join the team too!

Hi, I’m Rebecca! I’ve been with ECG for 3 years now, and I love it so much I convinced my sister to join the team too! I’m responsible for making sure training courses and clinical staffing bookings run smoothly. I oversee day-to-day business procedures to keep everything ticking along for our field office and clinic staff. I also handle daily demands and prioritise where needed, all while supporting staff, patients, and clients.

Outside of work, I’m a proud mummy to a beautiful little boy and the proud owner of two rescue dogs and three guinea pigs. So yeah, you could say my hands and heart are pretty full—but I wouldn’t have it any other way!

Training Compliance Officer

Alessia Carrozza

From day one, I’ve been expanding my skill set and gaining invaluable experience

I joined ECG in February 2024 and work within the Operations team. From day one, I’ve been expanding my skill set and gaining invaluable experience, all while working alongside an incredible team. Every day brings new challenges and opportunities to grow, making ECG the perfect place to kick-start my career.

Outside of work, I love spending quality time with my family, exploring new destinations whenever I can, and unwinding with a cozy night in!

Senior Finance Admin

Mandy Cove

The last couple of years I’ve gone from an Accounts Coordinator to now being the Financial Administrator...

Hi, I’m Mandy and I’ve been with ECG for just under 3 years, after a year of maternity leave and the first part of the pandemic, I took the break to relish in a career change and joined ECG in December 2020 and haven’t looked back since. I started as a Training Coordinator, which was good fun and gave me a great understanding of what the company is famous for, and after a short period, I was introduced to the world of finance.

The last couple of years I’ve gone from an Accounts Coordinator to now being the Financial Administrator, which is a fantastic role for me, as I love being able to see the process of something come to life. Working for ECG has been life changing for me and I’m so thankful for all the opportunities this fantastic company has to offer, I’m looking forward to the future, in this place, no week is the same and there’s always something special around the corner.

Outside of work, I have a 4-and-a-half-year daughter who keeps me busy and in trouble (most of the time). Some may say I’m addicted to country music; I would say I have a passion for it, and you can find me listening to it most days (if my office colleagues will let me). I’ve just started paint-by-numbers, I have no artistic skills, but you don’t need them if it’s already drawn for you....

Digital Services Manager

Ben Moden

Since originally joining ECG as a training co-ordinator, I have been extremely lucky to work with such a fantastic team with a real family feel who I continue to learn from each day...

Hi, I'm Ben - a Digital Services Manager here at ECG Healthcare. I joined ECG in September 2021 and have never looked back since! My background prior to ECG was in luxury retail where I was able to directly work with some of the world's most prestigious brands. Since originally joining ECG as a training co-ordinator, I have been extremely lucky to work with such a fantastic team with a real family feel who I continue to learn from each day. Teamwork is a true core value here at ECG.
I look forward to work every single day with the new challenges that arise, pushing boundaries and seeking continual development.
A part of my role is managing our Open Course model, which I thoroughly enjoy. Being able to develop a model to further increase the satisfaction of our valued customers fills me with a strong sense of joy. We at ECG are always seeking to exceed expectations.
Outside of ECG I am a season ticket holder for Sunderland AFC. I also enjoy attending a range of gigs, travelling the world and completing long hikes whatever the weather. Being able to experience the latter with friends/family always make the occasion special.

Resourcing & Logistics Manager

Sophie Mayock

I have a background in care and ECG even provided my manual handling training when I worked in Milton Keynes Hospital.

I joined ECG in May 2023 originally supporting a variety of roles but now my key role is account manager and overseeing logistics. I have a background in care and ECG even provided my manual handling training when I worked in Milton Keynes Hospital. Joining the company simply seemed like a no brainer!

In my free time I love spending time with my family and friends- I even work alongside one of my sisters here at ECG. I am passionate about health and fitness, especially running. I have run 2 half marathons and am currently training for my first full marathon in April 2025!