Customer Service Essentials

Great customer service is a cornerstone of business success. But what truly differentiates good service from exceptional service, and how can we consistently achieve it?

This e-learning module is designed to help employees develop the skills and mindset needed to deliver outstanding customer service.

By the end of the course, you should be able to:

• Understand the principles of customer loyalty and how to build it through your interactions
• Communicate more persuasively and effectively via the phone, video calls, face-to-face, and in writing
• Provide a better level of customer service by using your customer service skills ‘toolkit’
• Understand the customer complaint resolution cycle and how to deal with common customer service challenges

Topics

• Communication
• Customer service skills
• Dealing with complaints

This training is essential for anyone looking to elevate their customer service skills and contribute to their organisation’s success.

ECG’s General Terms and Conditions, can be viewed here: https://ecgtraining.co.uk/about-us/policies/

Your purchase entitles you to 3 attempts at the post course test and access to the course materials for one year from the date of purchase.

All online courses are completed on an approved platform and your registration and training details are held on this platform.

Upon purchasing this course, our team will manually complete the enrolment. This can take up to 48 hours and actioned on a business working day. Our office opening hours are Monday – Friday 08:30 -17:00.