NHS Conflict Resolution (online)

£25.00 inc VAT

NEW COURSE

This online course has been designed for all staff and includes the causes of conflict, the use of communication models, how to manage challenging behaviours and spotting the warning and danger signs.
 
NOTE: When you click on ‘Buy’ you will be taken to a login page where you will need to register your details to pay for and access the course. All online courses are completed on an approved platform and your registration and training details are held on this platform.

For instructions on how to pay and access the course, please click HERE.

For more information on how we use your data, please see below.
 
If you wish to purchase multiple licences please contact us at customers@ecgtraining.co.uk or call 0845 423 8993.
 

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Description

This online course has been designed for all staff and includes the causes of conflict, the use of communication models, how to manage challenging behaviours and spotting the warning and danger signs.

There are occasions when staff in the healthcare sector can experience verbal abuse and in exceptional circumstance, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs. The key aim of this course is to make you aware of some of these risks and help you deal effectively and safely with them.

Please note: Your purchase entitles you to 3 attempts at the post course test and access to the course materials for one year from the date of purchase. Your certificate is created on successful completion of the test.

How we use your data

ECG collects your personal information when you place an order for products and services, use our website, attend/complete our courses or contact us. We will use this information to provide the services requested and maintain training records.

For more information explaining how we use your data, please see our Privacy Notice.