This online course has been designed for all staff and includes the causes of conflict, the use of communication models, how to manage challenging behaviours and spotting the warning and danger signs.
There are occasions when staff in the healthcare sector can experience verbal abuse and in exceptional circumstance, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs. The key aim of this course is to make you aware of some of these risks and help you deal effectively and safely with them.
Please note: Your purchase entitles you to 3 attempts at the post course test and access to the course materials for one year from the date of purchase. Your certificate is created on successful completion of the test.