NHS Conflict Resolution (online)
£20.83 (£25.00 inc. VAT)
This online course has been designed for all staff and includes the causes of conflict, the use of communication models, how to manage challenging behaviours and spotting the warning and danger signs.
There are occasions when staff in the healthcare sector can experience verbal abuse and in exceptional circumstance, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs. The key aim of this course is to make you aware of some of these risks and help you deal effectively and safely with them. + Show More Please note: Your purchase entitles you to 3 attempts at the post course test and access to the course materials for one year from the date of purchase. Your certificate is created on successful completion of the test. When you click on ‘Buy Now’ you will be taken to a login page where you will need to register your details to pay for and access the course content. All online courses are completed on an approved platform and your registration and training details are held on this platform. If you wish to purchase multiple licences please contact us. show less
For information on our customer service policy (including cancellations) and how we use your data, please click here.
“I established ECG in 2002 after leaving my post at Milton Keynes Hospital as the Senior Resuscitation Officer. I enjoyed setting this service up within the hospital and developing an improved resuscitation service. ECG then enabled me to further improve resuscitation standards across Primary as well as Secondary Care. My vision was to create mandatory training which was both enjoyable and beneficial to the course attendees year after year, so it didn’t feel such a chore to attend! My future vision is to further improve the accessibility and quality of healthcare training.