NHS Conflict Resolution (CSTF) (online)
£20.83 (£25.00 inc. VAT)
This online course is aligned to Core Skills Training (CSTF). This online course has been designed for all staff and includes the causes of conflict, the use of communication models, how to manage challenging behaviours and spotting the warning and danger signs.
There are occasions when staff in the healthcare sector can experience verbal abuse and in exceptional circumstance, physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs. The key aim of this course is to make you aware of some of these risks and help you deal effectively and safely with them.
Please note, after purchasing your required course/s (single, multiple or on behalf of someone else), one of our team members will be in touch to finalise online access.
Bookings are subject to ECG’s General Terms and Conditions, which can be viewed here.
+ Show More All online courses are completed on an approved platform and your registration and training details are held on this platform. Please note, after purchasing your required course/s (single, multiple or on behalf of someone else), one of our team members will be in touch to finalise online access. show less
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“I established ECG in 2002 after leaving my post at Milton Keynes Hospital as the Senior Resuscitation Officer. I enjoyed setting this service up within the hospital and developing an improved resuscitation service. ECG then enabled me to further improve resuscitation standards across Primary as well as Secondary Care. My vision was to create mandatory training which was both enjoyable and beneficial to the course attendees year after year, so it didn’t feel such a chore to attend! My future vision is to further improve the accessibility and quality of healthcare training.