This course enables delegates to recognise common causes of conflict and its implications. Through Communication Models delegates will learn how to contain and resolve conflict to achieve a constructive outcome.
Duration – 3 hours for an overview or 6 hours full course
“Very well presented with good learning points.”
“I always hated this course and purely attended as it is mandatory. But Victoria was excellent. She made the course very interesting. I was there without a single yawn. 5 star”
Location – Training can be delivered on site at your venue.